Introduction
EDO values satisfied business relations. Therefore, we constantly work on the quality of our service. Should you still have complaints about the performance of an employee or EDO's service, please contact one of the partners: drs. Edwin van Ravenswoud RA and mr. Robert van Loo FB (Rozenburg), or Jan van Schie RA (Mijdrecht), hereinafter: the "partnership", the compliance officer (Emiel Kuntzel AA), or the deputy compliance officer (Harry Sikkink RA).

We will assume that any reports are made in good faith and express sincere, well-founded concerns. We will carefully review any reports and treat your complaint or report confidentially.

Filing complaints
If a complaint is filed in writing, it must be signed and contain at least the following information:
- your name and address;
- the date of the written complaint;
- a clear description of the act that is the subject of the complaint.

You may direct your written complaint to the partnership or to the (deputy) compliance officer.

Complaints filed orally will be set forth in writing at your request by the partner or employee of EDO's accountancy organization with whom you discuss it and, after your signature, forwarded to the partnership and the (deputy) compliance officer.

It is not possible to file anonymous complaints.

Within one week of receipt of your written complaint or the oral complaint, set forth in writing and signed by you, the partnership or the (deputy) compliance officer will send you an acknowledgment of receipt. At the same time, you will receive information on the further procedure according to which the complaint will be handled.

If a complaint does not meet the requirements set forth under "filing complaints", you will, within two weeks of receipt, be given the opportunity to correct it within two weeks. Failure to correct the complaint within such two week term may lead to the partnership's decision not to handle the complaint, of which you will be notified within two weeks of expiry of the above-mentioned two-week term. Furthermore, in such event you will be referred to the possibility of filing a complaint with the Netherlands Authority for the Financial Markets.

Handling of complaints
Within two weeks of receipt of your complaint, we will consult with you, among other things, to establish whether the complaint can be handled by means of mediation and to establish the extent to which the complaint is eligible for further mediation. Consultation as referred to in the foregoing sentence may be waived if the partnership is of the opinion that this is not useful. If consultation or mediation leads to a solution that is satisfactory to you, the complaint will not be handled further. In such event you and the person to which the complaint relates will be notified in writing of termination of the complaint handling. In those situations where consultation with you or mediation are not satisfactory to you, the complaint will be handled further.

In such event the partnership will consider appointing a temporary committee. The partnership will provide such committee with all information relating to the complaint and set a term for the committee within which it is to render its advice on handling the complaint. If the partnership fails to settle a complaint within ten weeks or, if the complaint has been submitted for handling and advice by the committee, within fourteen weeks of receipt, it will ensure that you and the person to whose performance the complaint relates are notified of adjournment before expiry of the applicable term.

The partnership will notify you in writing, stating arguments, of the findings of the investigation of the complaint handling, as well as of any conclusions it attaches thereto. Furthermore, in such event you will be referred to the possibility of filing a complaint with the Netherlands Authority for the Financial Markets.

The partnership may set further rules in the interest of careful, effective and efficient complaint handling for the purpose of implementation of the complaints procedure. By mandated decision the partnership may delegate all powers required for effective and efficient complaint handling, to the extent not carried out by the committee, to the executive board or the (deputy) compliance officer. The partnership delegates to the compliance officer the supervision of implementation of the complaints procedure.